OKMO offers a 30-day, from the date your order was delivered, warranty refund/exchange policy for all purchases made on okmotech.com. If you are not 100% satisfied for any reason during this time you can return your product for an exchange or a full refund less shipping and handling.
Please note: OKMO is not responsible for the costs of the return and if the returned product is not complete and in its original packaging with all accessories, we may deduct a 20% restocking fee from your refund.
Please be aware, final sale items and all accessory purchases are final sale and not subject to the return/refund policy.
We do request you contact our Customer Support Team to obtain a RMA (Return Merchandise Authorization) for the return of your product whether for refund or exchange. This will speed up the process once we have received your return.
Please click here to contact our Customer Support team. We are here to help!
Manufacturer's Limited Warranty
Your Products are warranted against defects in materials and workmanship for a period of (2) years from the date of original retail purchase (if purchased at a retailer) or (2) year from the date of shipment (if purchased on the Site) (“Warranty Period”) when used in accordance with the applicable usage documentation. If a defect arises during the Warranty Period, OKMO will, at its option, (1) repair the affected Product at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the affected Product with a functionally equivalent Product that is new or formed from new and/or previously used parts that are equivalent to new in performance and reliability or, with your consent, a Product that is at least functionally equivalent to the Product it replaces. This warranty excludes normal depletion of consumable parts unless failure has occurred due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, or other causes that are not defects in materials and workmanship. No other person is authorized to modify this limited warranty.
Some states and countries do not allow limitations on how long such warranties, conditions, and/or implied terms may last, so the limitation described above may not apply to you. This warranty is offered in addition to rights and remedies conveyed by consumer protection laws and regulations that cannot be statutorily waived, and does not affect your applicable statutory rights.