Manufacturers, suppliers, or publishers, other than okmotech.com, may provide their own policies to you. Please contact them for further information. Please note that return and refund policy may vary according to local laws and regulations.
Cancellation
Customers can request a full refund within 24 hours after placing an order on okmotech.com. Please note that we will charge a transaction fee if you apply for the refund after 24 hours and before delivery (5.4%). Orders purchased after 30 days could not be canceled.
Return
The return service is currently available to US orders only. If you want to return the product, please pick up the package first. Then email us(hello@okmotech.com) to obtain a shipping label. To avoid paying high, Please note that double shipping fee may be deducted from the final return if you directly reject the products.
For the return of US orders, we'll charge the transaction fee (5.4%) + shipping cost. For quality issues, we will give you the full refund or one-time free replacement after you receive the goods.
Refund
After you returned the prodcut to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via hello@okmotech.com.
Exclusions
OKMO’s warranty does not apply to:
Misused/abused/damaged by accident/damaged due to acts of nature. (For example lightning strikes, tornadoes, hurricane and such)
Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals;
Non-quality related issues
Items purchased from unauthorized resellers
Used for special application other than normal consumer use
Lost /stolen/free/refundedproduct
Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes.
Not able to provide valid proof of purchase
How to claim warranty?
Feel free to contact our customer service team at Hello@okmotech.com
Please note 30-Day money back guarantee not applicable on unpacked/used products. Please make sure the package is in good condition and will not affect the re-sale. In addition, the shipped orders cannot be refunded during transportation.
Valid Proof of Purchase
Order number of purchases made through OKMO direct.
Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel.
*The defective item’s serial number (usually on the bottom of the product) and/or visible proof (eg. Short video) depicting the defect will be required.
How to Return/Replace/Repair an Item
Contact Hello@okmotech.com for a Return Merchandise Authorization (RMA) Number. OKMO will not accept returned items without prior authorization and RMA.
Write the RMA number on the shipping label outside the
*RMA numbers should be clearly displayed on the shipping label of returned package. Do not write the RMA number directly on the box. Packages without an RMA number on the return shipping label may not be accepted by our local warehouse.
OKMO will repair/replace (at OKMO’s expense) any faulty products during the warranty period. A replacement resumes the warranty period left of the original order.
We will proceed with replacement in 14 business days after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items.
Return Shipping Cost
We will charge you the shipping fee under these circumstances:
If you cancel your order over 24 hours and within 30 days without any reasons, we'll charge the transaction fee (3.4% for credit card users, 3.6% for paypal users) + shipping cost.Any defects or damages caused by exposure to excessive heat, liquids or other external causes;Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;
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Product
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Shiping Cost
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OKMO G1000
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$20
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OKMO G2000
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$30
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OKMO OS100
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$13
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After-sale Service Contact
Hello@okmotech.com